Your support inbox, handled.
Hobson reads every customer email, looks up the order and drafts the reply in your voice. You only see the ones that need a decision.
Works with the tools you already use
- Gmail
- Microsoft 365
- Shopify
- Slack
Only the emails that need you.
Hobson does the legwork on every conversation and shows you each step it took. Your inbox becomes a short list of decisions.
Reads and sorts
Every email is classified the moment it lands, so nothing sits unread.
Gathers the facts
Orders, tracking and past conversations are pulled up before anyone looks.
Drafts the reply
Written the way your team already writes. Approve it with one keystroke.
You decide what it sends on its own.
Set a rule for each kind of email. Hobson suggests new ones from how your team works, and nothing changes until you accept.
- Draft only
- Hobson writes the reply and a person approves it before it goes.
- Auto-send
- Sends on its own when every check passes, with a minute to undo.
- Never touch
- Chargebacks, legal threats and your VIPs always come straight to you.
Everything a good support hire does.
It knows your orders, writes like your team and knows when to hand over.
Knows the order before you open it
Orders, tracking and past tickets from Shopify sit next to every conversation, so replies carry the facts.
“I’m sorry the throw has kept you waiting. A birthday present arriving late is no use to anyone.”
Replies in your voice
Learned from the replies your team has already sent, not a template.
Approve from Slack
Approve, edit or reject a draft from the message Hobson posts, without opening the app.
A person, when it matters
Legal threats, chargebacks and upset regulars are flagged for you, with the order and history already gathered.
Nothing gets lost
Every reply lands in your own Sent folder, and your email keeps working even if Hobson is paused.
- Sent from your own mailbox
- A minute to undo any auto-send
- One switch pauses everything
Moving from Gorgias? Switch in an afternoon.
Hobson learns from the conversations you already have, then works quietly alongside your current helpdesk until you are ready.
- 1
Connect your mailbox
Gmail or Microsoft 365 in two clicks. No DNS changes.
- 2
Import your history
Tickets, customers, macros and tags from Gorgias.
- 3
Check the tone
Review the voice Hobson learned from your best replies.
- 4
Run in shadow mode
It drafts alongside your helpdesk and sends nothing.
- 5
Go live
Turn on auto-send one kind of email at a time.
Careful by default.
Hobson speaks to your customers, so it is built to earn that trust slowly.
Emails are data, not instructions
Nothing a customer writes can change what Hobson is allowed to do. Suspicious messages go to a person.
Checked before it sends
An auto-send only goes when the reply answers the question and fits your policies and tone.
Hosted in the EU
Your conversations are processed and stored in the EU, encrypted in transit and at rest.
Every action logged
See what Hobson and your team did on every ticket, and when.
Your mailbox stays the record
We never take over your MX records. Every message is mirrored back to your own inbox.
Leave whenever you like
Export your data at any time. Deleting a workspace removes everything, attachments included.
One flat price. Every seat included.
A monthly price based on how many conversations you handle. We share beta pricing when you request access.
- Unlimited seats for your whole team
- AI drafting and checks included
- No fees per resolution
- Founding pricing for beta partners
Questions
Put Hobson on duty.
We are onboarding a small group of shops and teams for the private beta.
Request access